Missing Trolls sky Store Movie Purchase

[NikkiS85]

I purchased Tolls (2016) back in March as a buy and keep. The film has been available to watch but recently has disappeared from my Sky Q purchase library. It is still available on the sky store App Library (where I can watch it), but when I try to send it to my Sky Q box again it's says it is sent to all boxes at my address, but does not show up. When I search for it now it is only available to rent, Has anyone else had this problem? 

[mike+simmonds]

I have heard of this before @NikkiS85 

It's as if Sky no longer have the rights to host this Movie on anything other than a stream.  I can see the same as you- ok to buy and keep online - but not on my Sky Q box. 

if you want more clarification you should be able to get this with a livechat from 11am tomorrow. 

If you get a definitive answer - would you mind posting back on here. 

https://www.skystore.com/n/hcus/help/contact-us 

[NikkiS85]

Thanks @mike+simmonds. I will message them tomorrow. 

just annoying as my 3 year old loves these movies (which is why we purchased them in the first place to keep). Also frustrating that we paid the money and don't seem to have access. 

I have phoned people and spoken about it but no one seems to know what is going on.