14 Nov 2023 09:42 AM
Searched for a film my son wanted to watch that we purchased back in 2021 (I have the email) and it's not showing up on my recordings/purchased tab. The film is trolls if that makes any difference. Other films that I have purchased are showing, just trolls not showing up. Any ideas how to get it back?
14 Nov 2023 09:47 AMPosted by a Superuser, not a Sky employee. Find out more
Is the trolls films still available to purchase and if it is does it show as £0.00 for you allowing you to "purchase" it again.
If it isn't or isn't showing as being £0.00 for you then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
14 Nov 2023 10:10 AM
Thank you for the response. Its not showing as £0.00, its showing as usual price I assume. Very bizarre. I'll get in touch with Sky Store using the link. Thanks again.