@Bettybooo772
You haven't said what is happening but at a guess it might be that yiur acciount hasn't been setup to make Sky Store purchases.
So you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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