Is it this film you are trying to purchase:
https://www.skystore.com/product/minions-the-rise-of-gru/93fdb50d-4ee5-4a67-9ce6-f06d491a9d81
If so and it isn't letting you can you try rebooting your broadband router if you are using a device connected to a Wifi connection, you could also try via your Sky box and if you still can't purchase it then try contacting Sky Store support about it:
https://www.skystore.com/help/contact-us
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