Lost Video purchases

[EmJorge]

I purchased the whole Game of Thrones Saga and the film about Queen Anne but they  have disappeared from MySky Library.

Only one of my purchases remains in the library since I switched from Sky Q to Sky Streaming service.  I feel that the removal of my previous purchases must be connected to the closure of my previous Sky Q account.

Any one know how I can get my purchases back?

Also, does anyone know why it is so extremely difficult to speak to a human being and get a straightforward answer these days?

[caesarome]

@EmJorge 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us