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Discussion topic: Link a device

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This message was authored by: Asahaggis

Message posted on ‎20 Oct 2025 10:33 AM

Link a device

A voucher enabled me to get a film from Sky store. This isn't showing on my skyq box but is when I go on my laptop. In order to send the film to my Skyq box, I am supposed to 'Link a device' by going to My Account, My Sky Account, Link My account. However, Link My account is not showing.
Also, in the Restore Purchases tab, there is nothing. I have onlt y 10 films in my library, 9 of which are on my Skyq box.
Suggestions? Please!

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎20 Oct 2025 01:26 PM

Re: Link a device

Posted by a Superuser, not a Sky employee. Find out more

@Asahaggis 

If you need help with this I would suggest using the live chat that is available until 7.30 this evening:

 

https://www.skystore.com/help/contact-us

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This message was authored by: Asahaggis

Message posted on ‎20 Oct 2025 03:43 PM

Re: Link a device

Phew!
After waiting 45 minutes for an adviser to appear, it only took just over an hour for him to resolve the matter. Apparently, there was an issue with the film I bought not being able to download. So, I repurchased it and got a refund.

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