Have you installed the MySky app on your mobile and then activated the VIP program, if so you should then see a free Sky Store reward so just follow the instructions or click this link:
https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift
You can go ahead and "purchase" any of these if they show as £0.00
If this doesn't help then contact the Sky Store team for help, there is a live chat here until 7.30pm tonight or from 11am in the morning:
https://www.skystore.com/n/hcus/help/contact-us
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