Device issue , error 1100 sky store

[Boo252]

Hi, 

I can't use sky store. The payment is taken and all I get is an error message saying error 1100. 

I have refreshed all apps, powered on/off

Reliaded everything and it's still the same. 

Device limit met, but only two devices are in the settings. 
I cannot make a device change until February 1st

Sky will charge for a movie but it can't be played. I tried a cheap one to see if it can be played but it won't. 
any help appreciated 

thanks

[caesarome]

@Boo252 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Kaislee]

It's a latency issue between the sky glass & the sky hub.

Each Error Code: 1100 is the SGA is unable to connect, also the servers treat each failed connection as a new device until you've reached device limit, then asks you to remove a device to add the SGA & then tells you you have reached the device limit again. It's a viscous circle.

If possible, can you connect the SGA to the Sky Hub via Ethernet cable, preferably CAT 6. Then you'll need to contact Sky to reset the devices associated with the Sky Store account.

Sky Store Tech Support are aware of the issue & have seen a rise in cases over the past 6 months. Everything is ok on their end, it's a hardware issue that Sky Stream/Broadband need to resolve.