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Discussion topic: Contact sky by email

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This message was authored by Lynda+J This message was authored by: Lynda+J

Contact sky by email

Sky sent free download of Arthur Christmas but although I followed their instructions it does not work, I cannot find the film.  I have gone round and round in circles trying to find live chat without success for days and cannot call them, I cannot reply on their email to me either. Very frustrating!

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This message was authored by caesarome This message was authored by: caesarome

Re: Contact sky by email

Posted by a Superuser, not a Sky employee. Find out more

Sky do not have an email address that they can be contacted on but we might be able to help you on here.

 

If your went through the options and purchased the free film then on your Sky box it should be in the purchases section, if you have a Sky+ box it will be in the planner > purchases section.

 

 

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This message was authored by SDR This message was authored by: SDR

Re: Contact sky by email

Posted by a Superuser, not a Sky employee. Find out more

@Lynda+J If you haven’t redeemed it yet I’m afraid the offer has now expired.

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Lynda+J
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This message was authored by Lynda+J This message was authored by: Lynda+J

Re: Contact sky by email

It hadn’t expired when I first tried to download the free film.  It has taken since I first received an email to offer this. I tried straight away. It has taken a long time for Sky to rectify this for me so they should honour this deal for me still!

 

This message was authored by caesarome This message was authored by: caesarome

Re: Contact sky by email

Posted by a Superuser, not a Sky employee. Find out more

How far did you get through the process @Lynda+J, I understand you can't download it but did you get through the options to "purchase" the free film, if so what happens when you try to download it, any error messages for example ?

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Lynda+J
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This message was authored by Lynda+J This message was authored by: Lynda+J

Re: Contact sky by email

I went to sky store like they instructed and apparently the film should be there in folder called download hd.  The film was not in the sky store, I searched for it but it couldn’t locate it.

This message was authored by caesarome This message was authored by: caesarome

Re: Contact sky by email

Posted by a Superuser, not a Sky employee. Find out more

Then all you can do is to contact them about it but as pointed out the offer on this finished on 26th December, they can be contacted via the options shown here:

 

https://www.skystore.com/help/contact-us

 

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This message was authored by william2015lol This message was authored by: william2015lol

Re: Contact sky by email

Hi I would like to remove sky sports from my package 

This message was authored by caesarome This message was authored by: caesarome

Re: Contact sky by email

Posted by a Superuser, not a Sky employee. Find out more

Give Sky a call then @william2015lol. as it can not be done via this forum which is a customer helps customer one.

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