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Discussion topic: Cannot buy

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Avatar for pointless344
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This message was authored by: pointless344

Message posted on ‎08 Dec 2021 06:07 PM

Cannot buy

Been using sky store for several years with no issues but now get a message saying You can only buy or rent in the UK, Republic of Ireland and Channel Islands. I'm in Sheffield so definitely in the UK

 

tried WiFi and 5g and on a phone, tablet and laptop.

any ideas how to fix it?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎08 Dec 2021 07:38 PM

Re: Cannot buy

Posted by a Superuser, not a Sky employee. Find out more

It could be that for whatever reason the system believes you are not in the UK, so I would get in touch with Sky Store support about this, live chat opens at 11am tomorrow:

 

https://www.skystore.com/help/contact-us

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This message was authored by: mike+simmonds

Message posted on ‎08 Dec 2021 07:57 PM

Re: Cannot buy

Posted by a Superuser, not a Sky employee. Find out more

Livechat as  @caesarome suggests is the most sensible next step - although probably worth just looking at your address in your Sky account just to make sure your postcode hasn't been mistyped. 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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