Can’t login to sky store

[Liz0101]

I login and it asks for my surname then says unexpected error

[mike+simmonds]

Hi @Liz0101 

We have heard of this happening a lot recently 

the fix that seems to work is to go to your Sky account.  Click on My details. Then you should see a section called My Sky ID. 

You should see something like "manage my Sky ID"

Go there and fill in any missing details, particularly your Surname. 

once that is done you should then be able to access Skystore.  Hope that works ok 

[Tn9]

Same here and I can not find a solution 

[Tn9]

My details are up to date and I get the same error message. It has been 3 days now 

[mike+simmonds]

Hoping my suggestion above will work @Tn9 @Liz0101 

Here is a link to the page. Let us know if it works 

https://www.sky.com/mydetails/sky-id 

[mike+simmonds]

So your Sky ID details are complete @Tn9 ?

Other than my suggestion then you are probably best chatting with the Skystore support team who should be open till 7.30pm

https://www.skystore.com/n/hcus/help/contact-us 

[Tn9]

Hi, thank you so much. I managed to get it sorted now and managed to get the film. Really appreciate it 

[mike+simmonds]

Thanks for confirming @Tn9 

Hope it's a good movie 🙂

[caesarome]

@Liz0101 

Make sure your title (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails/sky-id