sky q mini box please check your subscription

[Brashi]

I can't watch any TV channels on my Sky Q mini box. Both the main and mini boxes are connected to Sky broadband wifi as there is a tick next to "Network connection" in settings and both boxes have "watch on Sky Q mini box" ticked.  I have rebooted the boxes and the router many times but I still get the same error. 

[oldfella]

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@Brashi wrote:

I can't watch any TV channels on my Sky Q mini box. Both the main and mini boxes are connected to Sky broadband wifi as there is a tick next to "Network connection" in settings and both boxes have "watch on Sky Q mini box" ticked.  I have rebooted the boxes and the router many times but I still get the same error. 

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Hi @Brashi 

Assume that you have a Sky Q monthly Multiscreen subscription?

[Brashi]

Yes, since it was installed in 2019.

[blaithaid]

I am having exactly the same problem, My subscription definitely covers multi screen 

[oldfella]

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@Brashi wrote:

Yes, since it was installed in 2019.

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Hi @Brashi @blaithaid 

Assume you are not trying to watch UHD content on the mini are you?

[Brashi]

@oldfella no, as I said in my original post it is happening on all channels. Looking through the community it seems to be happening to loads of mini boxes currently. 

[oldfella]

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@Brashi wrote:

@oldfella no, as I said in my original post it is happening on all channels. Looking through the community it seems to be happening to loads of mini boxes currently. 

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Best to contact Sky then @Brashi 

[blaithaid]

I get the same message on all channels and I am defintely nit trying anything in UHD

[oldfella]

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@blaithaid wrote:

I get the same message on all channels and I am defintely nit trying anything in UHD

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Looks like a Sky problem @blaithaid 

Try contacting them