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Discussion topic: sky mini box technical failure

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This message was authored by: Capcas1

sky mini box technical failure

One of my Sky mini boxes states technical failure. Have tried rebooting and trying to reconnect etc but same message appears

 

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This message was authored by: nigea99

Re: sky mini box technical failure

Posted by a Superuser, not a Sky employee. Find out more

@Capcas1 wrote:

One of my Sky mini boxes states technical failure. Have tried rebooting and trying to reconnect etc but same message appears

 


hi @Capcas1 

 

The minis rely on the main box so please may I suggest the following:

 

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each mini box(es).

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