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Discussion topic: sky mini box not connecting

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This message was authored by: Inspector

sky mini box not connecting

My main Sky Q box is connected, one of my other Sky mini boxes is connected, however one of the other Sky mini boxes will not connect and I get message M006

I have tried resetting the mini box etc, without success and I'm running out of patience, really!

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This message was authored by: Laing1

Re: sky mini box not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Inspector wrote:

My main Sky Q box is connected, one of my other Sky mini boxes is connected, however one of the other Sky mini boxes will not connect and I get message M006

I have tried resetting the mini box etc, without success and I'm running out of patience, really!


@Inspector  Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini boxes


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: oldfella

Re: sky mini box not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Inspector wrote:

My main Sky Q box is connected, one of my other Sky mini boxes is connected, however one of the other Sky mini boxes will not connect and I get message M006

I have tried resetting the mini box etc, without success and I'm running out of patience, really!


Hi @Inspector 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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