sky mini box doesnt turn on after network change

[chrisjacks1960]

sky q mini box doesnt turn on after new network installed. It worked for TV last night
checked batterys in remote not sure if its the remote or the mini box
completed a reset of the main box off for half an hour , did reset on mini box for half an hour, mini box icon is ticked on main box. Mini box has amber light, came up with ready to go in a few minutes but when i pressed home it wouldn't turn on.  any help wouldbe appreciated as i cannot   ring sky ( hearing loss)

[Daniel0210]

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@chrisjacks1960 wrote:

as i cannot   ring sky ( hearing loss)

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@chrisjacks1960 

Not just for this issue but if there are health/medical issues which affect communicating with Sky, register with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are different methods of communication other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance