27 Dec 2024 09:17 PM
I seem to be stuck in one channel and cannot play recordings. My broadband router box has three green lights and one that, when I press it, flashes orange. Any ideas please? Thank you
27 Dec 2024 09:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@IainM1 wrote:
I seem to be stuck in one channel and cannot play recordings. My broadband router box has three green lights and one that, when I press it, flashes orange. Any ideas please? Thank you
Hi @IainM1
Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
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