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Discussion topic: returned items

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This message was authored by fiona200 This message was authored by: fiona200

returned items

I have returned sky equipment have proof from the post office, got an email advising of a charge £117.00 for un returned equipment.  I did a live chat 28.2.2024 with Joyce advised yes the first box received 16.1.2024 and the second box received 16.2.2024 and not to worry she will let the relevant team know.  Well we have another email saying i am getting charged £117.00... i have phoned and advised i have returned both boxes and have the receipt proof.  I have tried replying to the sky email with the proof but of course its an UNMANNED email ... shocking service.  I dont have time in my work to hang on a phone.  Sky you should have a complaints email and have it MANNED! for customers. 

 

fiona 

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This message was authored by GD1 This message was authored by: GD1

Re: returned items

Posted by a Superuser, not a Sky employee. Find out more

@fiona200  You'te not talking to SKy via the forum, we are all customers here, to raise a complaint there is a link at the bottom of the page which gives a number of options.  https://www.sky.com/help/articles/how-to-make-a-complaint

 

The correct email options are manned however if you've em ailed using a unmanned email address then of course you won't get any reply.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by caesarome This message was authored by: caesarome

Re: returned items

Posted by a Superuser, not a Sky employee. Find out more

@fiona200 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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This message was authored by Addie15 This message was authored by: Addie15

Re: returned items

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @fiona200.

This message was authored by Addie15 This message was authored by: Addie15

Re: returned items

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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