returned box/es

[Kirstybarry]

i have a receipt proving i have returned my sky box/es how do i get through to the right person or chat with someone on line to sort this out? 

[Daniel0210]

@Kirstybarry 

Are Sky sending out reminders to you? We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky equipment has been received. If you returned it longer ago than that and you’ve kept your proof of posting let us know in this thread and we can maybe get you some help. 

[Kirstybarry]

Hey, yes hd a tex saying i will be charged.

[Daniel0210]

@Kirstybarry 

I will escalate your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Kirstybarry]

thank you very much.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to kirstybarry.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.