requesting up grade

[tonto66]

Since July 2nd-Sky Q will only give me `FREESAT` channels. No recording or catch - up available. Complained 7 times now, even had an engineer come out to try and resolve issues - checked system left working. but this morning  not working agan. Sky offered a discount of £ 4.00 over 2 months!! derisory offer for lack of services I`m paying for. Anyone affected?

[Tom-W19]

Hi @tonto66 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @tonto66 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.