removing Sky Ultimate Add On thing with Netflix

[gn44]

i was told on the phone, i could change my package and delete the Sky Ultimate Add On via the website, it looks like i cannot, have i been lied to?

[MightyQuinn]

Hi @gn44   You cannot cancel anything on-line. They want the opportunity to sell you more. Their excuse will be they want to check your identity first with an interactive conversation.