“please ensure the correct viewing card is inserted with the chip facing up” message

[J777blh]

Hi, I krep getting the error message "please ensure the correct viewing card is inserted with the chip facing up" on my sky Q box. Anyone else having the same issue??

[PandJ2020]

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@J777blh wrote:

Anyone else having the same issue??

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Nope, just you.

Try cleaning it with a soft cloth and reinserting until clicks.  If that fails you'll need to call Sky for a replacement.