no satellite signal being received on sky q main box in Guernsey

[guernray]

Since the storm last night no satellite signal being received to main Sky Q main box in Guernsey.  Unable to establish if this is just my issue or a Sky problem following the storm.

[Daniel0210]

@guernray 

With a “no satellite signal” message, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;

▫️snow on the dish
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 wind, rain or snow can affect the satellite signal and following adverse weather wait times for an engineer will probably be significantly longer.

🔹a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[TimmyBGood]

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@guernray wrote:

 Unable to establish if this is just my issue or a Sky problem following the storm.

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The satellite is a little bit above the wind, by something like 22,000 miles ; )

While ground-stations (uplink) can be affected by weather, they are sited in several widely spaced locations so that it's incredibly unlikely all would be impacted.

Also if there's a wider Sky transmission issue this forum tends to melt.