network connection thought my system is hard wired with ethernet

[skygail]

it looks like you do not have internet connection right now. if you're already set up well keep trying to connect.

if yo have changed your internet passowrd or router you need to reconnect to your network

go to settings and check your network connection status to reset

my system has ethernet.  Sky Q has no apps and continually runs this message the mini boxes don't and work fine even with apps.

engineer today went into system and changed 2.5 and 5 ghs to off which were on, but it's still showing the same message.

do you think i need a new sky q box?

[oldfella]

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@skygail wrote:

it looks like you do not have internet connection right now. if you're already set up well keep trying to connect.

if yo have changed your internet passowrd or router you need to reconnect to your network

go to settings and check your network connection status to reset

my system has ethernet.  Sky Q has no apps and continually runs this message the mini boxes don't and work fine even with apps.

engineer today went into system and changed 2.5 and 5 ghs to off which were on, but it's still showing the same message.

do you think i need a new sky q box?

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Hi @skygail 

When all Q boxes are connected by Ethernet to your router you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

[skygail]

thank you