my home screen isnt working nor will my box connect to the internet for 4 weeks

[C.+C]

my sky box isnt working right! 

our internet had been slow since getting fiber back in febuary and the odd time the sky would come up with no internet connection but come back on when it was there on the home button where netflix and other apps are. Long story short I have had my internet looked at and new router everything else in the house is working bar the sky Q box I am lost and now think it might of been the sky box after all the hastel for the past 4 weeks.

I need HELP! I am at my whits end trying to find a soloution to fix it. 

[Deedee36]

@C.+C  When you say your box is not working,can you elaborate at bit more???

[Abstractions]

Hi, have you tried pressing the WPS button, on the side of your router because i think, its supposed to work along with, the sky q boxes and the tv it, has 2 arrows on it