@Caroline_fildes
Call Sky and when prompted for it say "forgotten it" or similar. Sky should be able to verify your identity as the account holder by other means and then set up a new telephone password with you.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
