@Caroline_fildes
Call Sky and when prompted for it say "forgotten it" or similar. Sky should be able to verify your identity as the account holder by other means and then set up a new telephone password with you.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
