can’t watch my recorded programs

[Fatema26]

I had scaffolding put up in my building last 6 months, I didn’t have any sky signals, today the scaffolding was taken down, my sky tv came on but I can’t watch my recorded programs or record anything, keeps saying

To use this service, you need to upgrade your subscription.

I don't understand why I need to upgrade as I am already paying for the service monthly £68 for sky tv, broadband and landline. 

I am not sure if this was caused by the scaffolding 

Has anyone else experienced this 

[oldfella]

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@Fatema26 wrote:

I had scaffolding put up in my building last 6 months, I didn’t have any sky signals, today the scaffolding was taken down, my sky tv came on but I can’t watch my recorded programs or record anything, keeps saying

To use this service, you need to upgrade your subscription.

I don't understand why I need to upgrade as I am already paying for the service monthly £68 for sky tv, broadband and landline. 

I am not sure if this was caused by the scaffolding 

Has anyone else experienced this 

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Hi @Fatema26 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Fatema26]

i can only watch sky programs but I cannot go to the home, recording, catch up, on demand or any apps keeps saying the above (on the image attached) 

[oldfella]

Hi @Fatema26 

Are you saying that you cannot get the Home menu ?

[Fatema26]

Yes I cannot get the Home menu keep saying 

To use this service, you need to upgrade your subscription.

[Fatema26]

Thanks for your help,

I contacted Sky they activated my card and it's now working again 😊