box not booting up

[mrjohnyhearne]

Hello

my brother has a sky q box and its stuck on start up , just flashes the blue lights constant , ive tried all the methods going but nothing seems to get it to boot up to the menu screen , because my brother has learning disabilities he can not install a new box himself nor return the old box and with working myself , its hard to find the time to fit this in for him , i was hoping that sky would send out a engineer to sort this out for my brother due to him being vunerable but when i go on the site for help , iam facing we will send out a new box , this does not work for my brother , any advice welcomed

thanks

david

[Daniel0210]

@mrjohnyhearne 
If there are health issues involved it may be worth registering your brother with the Sky Accessibility Team who may be able to help now or in the future particularly if there’s an issue communicating. Once registered there are also different methods of communication other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance