advice

[KYLE+SUTHERLAND]

I have a Skyq box in my living-room. & a skyq mini in my bedroom. But don't get all the channels. I have a phoneline in my living-room. But not my bedroom. I am paying for multi-room. But as stated. Not getting all the channels. If I buy another skyq box. & put it in my bedroom. Would I get all the channels that I get in my living room? & could I do it without paying for another phoneline being installed. If that would work. Then I could cancel my multi-room deal. Any help or advice would be appreciated. Thank you for taking the time to read this.

[Daniel0210]

@KYLE+SUTHERLAND 

Firstly you can't buy Sky Q boxes. They are loaned to you by Sky. You can't have more than one main Sky Q box. You don't need a second phone line, 

So…

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[daveNOS]

@KYLE+SUTHERLAND I'd you are thinking about another main Sky Q box then forget it, Sky won't provide you a second one and only Sky can provide them as they are loaned and cannot be purchased. 

[nigea99]

hi @KYLE+SUTHERLAND 

Hopefully the advice given by @Daniel0210  will let you watch all the channels which you should be able to do.

Just out of interest what error messages or other behaviour are you getting on the mini when trying to watch the channels you say you are having problems with.

[KYLE+SUTHERLAND]

Thank you kindly for your advice. Have done that several times. But nothing works. I think I'm going to have to phone Sky. But thought I would try Sky community first. Thank you again. Take care.

[KYLE+SUTHERLAND]

Thank you for your response.

[KYLE+SUTHERLAND]

The message " this channel is not available" comes up. This is on my skyq mini box. I am paying for that via multi-room deal.

[nigea99]

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@KYLE+SUTHERLAND wrote:

The message " this channel is not available" comes up. This is on my skyq mini box. I am paying for that via multi-room deal.

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Thanks for that.. I am not too sure of the cause and I suspect you may need to call SKY

However, perhaps  may  I suggest you try a reset of your main box :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select Reset And Select the first Reset - Do Not select the 2nd & 3rd as those will loose any recordings you do have


Once you have reset your box you will need to re-pair your remote
To re-pair the remote press & hold 1 & 3 together & follow the on screen instructions - make sure it has line of sight of the box

(You will also need to set up any favourites again)

[KYLE+SUTHERLAND]

Thank you for your help. I will try that. But I,m also thinking about phoning Sky. It might be better getting someone from Sky out. Because me & technology do not mix well. Just like vodka & coffee. Yuk : ) Your advice is very much appreciated though. Thank you again. Take care. 

[Laing1]

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@KYLE+SUTHERLAND wrote:

Thank you for your help. I will try that. But I,m also thinking about phoning Sky. It might be better getting someone from Sky out. Because me & technology do not mix well. Just like vodka & coffee. Yuk : ) Your advice is very much appreciated though. Thank you again. Take care. 

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@KYLE+SUTHERLAND Just out of curiosity what channels are you not getting on the mini box that you get on the main Q box 

[Chodley]

Yeah this is very odd because the mini doesn't actually do anything, it gets all its tuning and decryption of channels done by the main Q