YouTube App on Sky Q Mini

[Sally09]

Hi

I just got Sky Q muli-room with a Sky Q mini box set up in my bedroom, all is working fine except for the YouTube app, for some reason I don't have the option to play Shorts. I have checked all my settings and version numbers against my main box, everything appears to be the same, however the Shorts icon is available on my main box but not on my mini box.

Any idea what is wrong?

[Jason-]

Hello @Sally09, 

Thanks for getting in touch with us and sorry to see you're having problems with the YouTube app on your Sky Q Mini box with this not allowing you to watch Shorts. 

Can you try refreshing your apps on that box to see if that helps fix things;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Let us know how you're getting on or have any other questions. 

Thanks, Jason-

[Sally09]

Hi Jason 

Thanks for your response.

I have tried refreshing the apps as you suggest, however, the Shorts option is still missing from my YouTube menu.

Anything else I could try?

Thanks 

[Allan95]

Hey @Sally09 

We would suggest waiting the 24hrs to allow the app's refresh to take place in the background. 

Thanks, Allan.