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This message was authored by: Michael+langy

You tube connection

There was some sort of problem with the sky service earlier today and now I'm unable to connect to YouTube through the TV. Anyone else have this problem? 


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This message was authored by: oldfella Answer

Re: You tube connection

Posted by a Superuser, not a Sky employee. Find out more

@Michael+langy wrote:

There was some sort of problem with the sky service earlier today and now I'm unable to connect to YouTube through the TV. Anyone else have this problem? 


Hi @Michael+langy 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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This message was authored by: oldfella Answer

Re: You tube connection

Posted by a Superuser, not a Sky employee. Find out more

@Michael+langy wrote:

There was some sort of problem with the sky service earlier today and now I'm unable to connect to YouTube through the TV. Anyone else have this problem? 


Hi @Michael+langy 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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This message was authored by: Michael+langy

Re: You tube connection

Thanks Oddfella. Sorted now. 

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