@Tracynholly wrote:
I would give 0 if I could, I have had sky a few months, then I went into hospital and the sky lost its signal, four engineer visits all cancelled by sky, every time they don’t turn up you have to wait another 10 days and then they still don’t turn up, they [removed] money off you for a service they are not giving you and won’t give you a refund, the have taken £15 off me for an engineer visit that the never turned up and one I never asked for, they give e 75 pond but took the £15 pound off me for that none visit, I have spent 20 hours talking [removed] who pass you to 8 people one day for three hours solid and in the end got nowhere, they sent a new box even though it’s a satellite error and didn’t say you had to disconnect the box and the courier takes it back, the courier rushed us and ended up taking the sky card, back on to.the complaints, oh we can’t help there is an outage, but even if I did have the card the box works and there is still no satellite signal, I have asked to cancel and for them to refund the months I have had no service, I cancelled my direct debit [removed] money and they took the money they give me for the missed engineer visit how bad is that [removed] don’t get sky go with virgin at least they will give you good customer service, I said cancel it as I can’t get anymore time off for another engineer visit and they said I will have to pay a cancellation fee it’s a disgrace, I am really poorly and I don’t have they money for tv but it was my only luxury just the worst customer service I have ever had
Moderator Actions: removed inappropriate comments and allegations
hi @Tracynholly
I am sorry that you have had such problems.
Unfortunately my response I need to make is likely to make you feel worse.
As you have cancelled your direct debit, unfortunately this means that you will not be able to get any help at all.
All outstanding bills need to be fully paid and a direct debit back in place before anyone at SKY will asist you.
I, also, must inform you that cancelling the direct debit whilst there are any costs due, will likely result in the debts being passed to debt collectors & this could affect your credit rating.
I am afraid these include any sums you may feel are not warranted - you need to pay everything and then seek recompense afterwards.
Once your bills are paid off and payment method restored then maybe we can see if the support team can assist.
