Wifi connecting another sky network.

[Jake741]

My sky Q box constantly disconnects from my Sky router and when I go to settings its another Sky Wifi address it's trying to connect to. There is 2 Sky networks listed that are showing a full signal availability to connect to but they are not mine! Very frustrating. I dont want to call out an engineer if it is something I can adjust myself. Thanks, any advice is appreciated.🙏🏻

[MightyQuinn]

Hi @Jake741   You can safely ignore what it says in the connection display, mine is showing a router I stopped using years ago. If you are seeing Skyxxxx then the chances are that they are your own box internal virtual addresses used in its own mesh network.

[Jake741]

Thanks for your reply MightyQuinn, do you know if there is a solution to stop it disconnecting? it really is a pain having to to reconnect daily. Thanks.

[Laing1]

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@Jake741 wrote:

Thanks for your reply MightyQuinn, do you know if there is a solution to stop it disconnecting? it really is a pain having to to reconnect daily. Thanks.

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@Jake741 what router do you have the black or the white router 

[Jake741]

Hi, I have the white one,. thanks.