WiFi not working on skyQ box

[Kirsty1232]

WiFi not working on Skye box 

[MightyQuinn]

Hi @Kirsty1232   Do you mean that the Sky Q box is not connecting to your broadband router, or the WiFi hotspot from the Sky Q box is not working? We need as many details as possible, like error messages etc.

[Kirsty1232]

The SkyQ box isn't connecting to the router, I have done all the steps on the sky website to rest etc and it hasn't rectified the problem. The WiFi is working fine with all other devices in the house. 

[Kirsty1232]

No error messages either. 

[MightyQuinn]

Hi @Kirsty1232   Did you try rebooting your broadband router first, to refresh its DNS?

[Kirsty1232]

Yes I have. 

[MightyQuinn]

Hi @Kirsty1232   If you have completed all the help pages then I'm afraid that you need to contact Sky.

https://www.sky.com/help/articles/setting-up-sky-q-do-you-have-a-sky-hub