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Discussion topic: Wi Fi connection password not retained by Sky Q box for more than 24 hours.

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This message was authored by PRCross This message was authored by: PRCross

Wi Fi connection password not retained by Sky Q box for more than 24 hours.

I am informed that there is a problem with my WiFi signal and when I check through I need to key in my password again. Then a day later the same thing happens. Problem only started in the last few days, it has worked fine for years before this.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Wi Fi connection password not retained by Sky Q box for more than 24 hours.

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Wi Fi connection password not retained by Sky Q box for more than 24 hours.

Posted by a Sky employee

Update - Spoken to @PRCross and an engineer was booked for this issue

Thanks

Lisa - Sky Tech Team Expert
PRCross
Topic Author
This message was authored by PRCross This message was authored by: PRCross

Re: Wi Fi connection password not retained by Sky Q box for more than 24 hours.

Thanks for all your help, the engineer has fixed the problem with a booster.

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