Why is my HD missing ?

[oblivious]

I've  recently had to negotiate a new contract with Sky for my TV and Broadband 

I did have Sky Signature, HD, Netflix and Multitoom.   I now only have Sky Signature and Multitoom as to have had the others would have cost more than I could afford. 

Thing is, I've just noticed the downgrade has started on my tv and my issue is that I thought that when I previously had Signature without HD, BBC1, 2,, ITV and C4 were already HD anyway.   They are now minus HD although Comedy Central,, E4 and The documentary channels are HD .  I'm confused and more than a bit a noyed. Please help.

[oldfella]

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@oblivious wrote:

I've  recently had to negotiate a new contract with Sky for my TV and Broadband 

I did have Sky Signature, HD, Netflix and Multitoom.   I now only have Sky Signature and Multitoom as to have had the others would have cost more than I could afford. 

Thing is, I've just noticed the downgrade has started on my tv and my issue is that I thought that when I previously had Signature without HD, BBC1, 2,, ITV and C4 were already HD anyway.   They are now minus HD although Comedy Central,, E4 and The documentary channels are HD .  I'm confused and more than a bit a noyed. Please help.

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Hi @oblivious 

Check the Channels on the guide in the 800's.

Certainly BBC and ITV should be free to air

[nigea99]

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@oblivious wrote:

I've  recently had to negotiate a new contract with Sky for my TV and Broadband 

I did have Sky Signature, HD, Netflix and Multitoom.   I now only have Sky Signature and Multitoom as to have had the others would have cost more than I could afford. 

Thing is, I've just noticed the downgrade has started on my tv and my issue is that I thought that when I previously had Signature without HD, BBC1, 2,, ITV and C4 were already HD anyway.   They are now minus HD although Comedy Central,, E4 and The documentary channels are HD .  I'm confused and more than a bit a noyed. Please help.

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hi @oblivious 

Are you having problems with live channels or just downloads.

C4 & C5 are free to air in HD to watch but they need the HD add on to download from Catch up / On Demand

[oblivious]

101 -105 are now without HD.  I'm sure they were HD before I had the HD pack. I have Sky Q btw 

[oblivious]

It's okay. I've resolved the issue. I've done a reset on the box and although my screen initially  said 'this screen does not support HDCP '(it's a brand new tv) ...it has now changed and basic HD channels have returned .