Why has my sky package been cancelled.

[Confuse1]

My SKY TV package I am informed has been cancelled. I only asked for the one I was being offered if I purchased a Glass TV to be cancelled. I would have preferred for a similar package to what I have been watching for the last 2 years but cheaper if possible. My husbane who has dementia gets pleasure from the sports programmes and I with Netflix. We are both in our 80s and very unhappy with what has happened. We have been customers for many years. Dont understand what has happened. Please try to reassure our faith in you. 

[Daniel0210]

---

@Confuse1 wrote:

My SKY TV package I am informed has been cancelled. I only asked for the one I was being offered if I purchased a Glass TV to be cancelled. 

---

@Confuse1 

Welcome to the Community forums. For your information you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Did you actually arrange to move from Sky Q to Glass or just discuss it? If you took up a Sky Glass subscription your Sky Q subscription would end.