Why and what for getting a return label?

[Janet631]

I've got an engineer booked for the 22nd May, why am I getting a returns label ? I don't understand 

it is working but flickers off/on some of the time- so should I be returning back the box? Please advise as it's a long month to be without sky box 

[PandJ2020]

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@Janet631 wrote:

Please advise as it's a long month to be without sky box 

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We don't know as we're other customers too.

You'll have to contact Sky to find out.  A return label is usually sent if something is cancelled requiring the return of the relevant hardware.