27 May 2023 02:52 PM
I currently have 4 mini boxes and fully aware that I can only use 2 at any time. Up until recently I have not had an issue with their usage. After 9pm I am constantly getting the message that there are too many boxes in operation. Despite running round the house and checking that all the other boxes are on standby the issue persists. I have even tried swapping a recently aquired new box with the one I was having issues with to no avail. The only two things that I found fixed the issue are
1) rebooting my hub and main q box
2) taking the mini box off standby 2 hours before going to bed.
This has only recently started to happen. Any advice????
28 May 2023 08:14 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
31 May 2023 10:20 AM
Posted by a Sky employeeThanks for chatting to us Radcliffe90. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion