Volume Control not working on SkyQ remote

[Chris218]

My volume control has stopped workoing on my SkyQ remote. All the other controls are working. I've tried resetting the control but it makes no difference.

[PandJ2020]

Have you configured it to your make/model of TV?

[Chris218]

I've sought to do that but it doesn't work and then says my TV is not supported. It's worked fine since set up a couple of years back.

[Chris218]

Hi PANDJ2020 - thanks for trying to help - much appreciated.

[Laing1]

@Chris218 what make and model is your TV?

[Chris218]

Hi Laing1 - It's a Samsung QE65Q65TAU - maybe 3 years old but it's not in the list shown on Sky.

Thanks for trying to help.

[Laing1]

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@Chris218 wrote:

Hi Laing1 - It's a Samsung QE65Q65TAU - maybe 3 years old but it's not in the list shown on Sky.

Thanks for trying to help.

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@Chris218 when you are trying find your model have you tried find it for me then tried all of the options that appears 

[Chris218]

Hi again Laing1 - yes, I've tried that but it then says my TV is not supported - of course it was working fine until last night.

[Laing1]

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@Chris218 wrote:

Hi again Laing1 - yes, I've tried that but it then says my TV is not supported - of course it was working fine until last night.

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@Chris218 so when you do find it for me none of the 8 options work ?

[Chris218]

Hi, yes none of the options work. I've now spoken to Sky and they are sending a new control.