This discussion topic has been answered Discussion topic: Viewing card
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Message posted on 20 Jan 2026 01:48 PM
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I forgot to take my sky viewing card out when box was exchanged how do I get a new one. Sky assistant won't work
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Message posted on 20 Jan 2026 02:18 PM
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Hi @Maple21 Your only option is to persevere, or use social media (below).
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Message posted on 20 Jan 2026 01:49 PM
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Re: Viewing card
You aren't the first person to do that and won't be the last but you'll need to call Sky to order a replacement viewing card.
Saying nothing when the automation (bot) kicks in sometimes gets you to an agent.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 20 Jan 2026 01:52 PM
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Re: Viewing card
Tried and said nothing so it eventually ended the call
Message posted on 20 Jan 2026 02:18 PM
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Hi @Maple21 Your only option is to persevere, or use social media (below).
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