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Discussion topic: Viewing card not working

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This message was authored by: Ryan30

Message posted on ‎16 Sep 2023 11:58 AM

Viewing card not working

Sky keeps saying to put viewing card with the chip facing up which is has been but it's not working. 

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This message was authored by: Laing1

Message posted on ‎16 Sep 2023 12:24 PM

Re: Viewing card not working

Posted by a Superuser, not a Sky employee. Find out more
@Ryan30 wrote:

Sky keeps saying to put viewing card with the chip facing up which is has been but it's not working. 

@Ryan30 try taking the card out wiping it with a soft cloth then put it back in 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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This message was authored by: Daniel0210

Message posted on ‎16 Sep 2023 12:25 PM

Re: Viewing card not working

Posted by a Superuser, not a Sky employee. Find out more

@Ryan30 

Remove the card, give it a gentle wipe in case any muck/dust is on it and reinsert it making sure you hear the click of it engaging. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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