Viewing card not paired

[TedandPiper]

Watching sky last night, suddenly cut to blue screen and message said "sky viewing card not paired, go to settings, system info, viewing card number and pair", I did all that and it said my card WAS paired but I can't view anything

[Mr+Flibbles+86]

Hi there @TedandPiper, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @TedandPiper 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.