Viewing card error

[Debbie1980M]

Every time I switch my sky Q box on I get a message "please ensure the correct viewing card is inserted with the chip facing up"

if I unplug the box and re start it then it resolves it. How do I fix this permanently? 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147