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Discussion topic: Urgently need an engineer visit

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Avatar for Sofi3
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This message was authored by: Sofi3

Message posted on ‎14 Aug 2026 08:08 PM

Urgently need an engineer visit

WiFi issues. We cannot watch anything on our sky q mini boxes

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Avatar for MightyQuinn
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This message was authored by: MightyQuinn

Message posted on ‎14 Aug 2026 08:20 PM

Re: Urgently need an engineer visit

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sofi3    The community cannot help you with that, you need to contact Sky.

Welcome to the Sky Community Forum

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎14 Aug 2026 08:21 PM

Re: Urgently need an engineer visit

Posted by a Superuser, not a Sky employee. Find out more

@Sofi3  You should also be aware there is no urgent appointments for Sky Q, you'll, be given the earliest date availbale if an engineer is required.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Laing1

Message posted on ‎14 Aug 2026 09:05 PM

Re: Urgently need an engineer visit

Posted by a Superuser, not a Sky employee. Find out more
@Sofi3 wrote:

WiFi issues. We cannot watch anything on our sky q mini boxes

@Sofi3 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: Chodley

Message posted on ‎14 Aug 2026 10:38 PM

Re: Urgently need an engineer visit

Posted by a Superuser, not a Sky employee. Find out more

Are you on a Sky router or other ISP?

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