@wills7499 wrote:
Our main sky box is downstairs in our main room and works fine. Our mini box is upstairs and until recently was working fine. We can watch netflix and prime video upstairs but can no longer access sky programs. We have tried resetting everyting including turning everything off but to no avail. However, on one occasion after turning everything off and back on, we did receive sky programs for about 20 seconds before it disappeared again. We do have a multi room subscription so not sure what we are doing wrong?
Hi @wills7499
Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.
