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Discussion topic: Update Q270.000.10.09L has broken search function

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This message was authored by themaestro23 This message was authored by: themaestro23

Update Q270.000.10.09L has broken search function

Since update Q270.000.10.09L the search function using voice or the magnifying glass has been a bit hit and miss. Was searching for Bugsy Malone, (the film) and although it showed various YouTube vids using voice, they were nothing to do with the film, so I used the magnifying glass. It showed the movie in Sky Store briefly, then disappeared with the message 'No results'.

 

The second problem is that when accessing recordings there's a long delay whilst the box appears to be searching the HDD. I went through troubleshooting and did all the resets one by one eventually getting a replacement box. This was good as they sent me the 2TB HDR one (32B12C), a definite upgrade I'd been wanting for some time. It all worked great until I noticed it needed updating to the latest software. Did that and the problems had returned. Proof therefore that the above update has not improved Sky Q at all and has, in fact broken a perfectly working system.

 

So if you're reading this Sky, fix it. 

John (themaestro023)
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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Update Q270.000.10.09L has broken search function

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
themaestro23
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This message was authored by themaestro23 This message was authored by: themaestro23

Re: Update Q270.000.10.09L has broken search function

Stock help as expected. Blame my router and equipment, never the fault of Sky. 

 

Problems only started since the last software update from 5u193hm to 5u193ht. Before I performed the update on a new box everything was working just great but the instant I turned the box on again after the software update, two things were broken, not a coincidence.

 

Sky needs to roll back to that previous version (5u193hm) then test the new first before releasing it. 

John (themaestro023)
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