04 Dec 2024 01:56 AM
Since update Q270.000.10.09L the search function using voice or the magnifying glass has been a bit hit and miss. Was searching for Bugsy Malone, (the film) and although it showed various YouTube vids using voice, they were nothing to do with the film, so I used the magnifying glass. It showed the movie in Sky Store briefly, then disappeared with the message 'No results'.
The second problem is that when accessing recordings there's a long delay whilst the box appears to be searching the HDD. I went through troubleshooting and did all the resets one by one eventually getting a replacement box. This was good as they sent me the 2TB HDR one (32B12C), a definite upgrade I'd been wanting for some time. It all worked great until I noticed it needed updating to the latest software. Did that and the problems had returned. Proof therefore that the above update has not improved Sky Q at all and has, in fact broken a perfectly working system.
So if you're reading this Sky, fix it.
04 Dec 2024 02:05 PM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
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05 Dec 2024 04:37 PM
Stock help as expected. Blame my router and equipment, never the fault of Sky.
Problems only started since the last software update from 5u193hm to 5u193ht. Before I performed the update on a new box everything was working just great but the instant I turned the box on again after the software update, two things were broken, not a coincidence.
Sky needs to roll back to that previous version (5u193hm) then test the new first before releasing it.
05 Dec 2024 05:01 PM
Posted by a Superuser, not a Sky employee. Find out more
@themaestro23 wrote:
Stock help as expected. Blame my router and equipment, never the fault of Sky.
Problems only started since the last software update from 5u193hm to 5u193ht. Before I performed the update on a new box everything was working just great but the instant I turned the box on again after the software update, two things were broken, not a coincidence.
Sky needs to roll back to that previous version (5u193hm) then test the new first before releasing it.
@themaestro23 I would think as most Q customers will now be on the latest software that if this was a software problem there would be more complaints.
I have tried the search for Bugsy Malone and am getting the same results as you do which leads me to beleive that the film is not available on Sky.
I am how ever not seeing the problemwith recordings when I am going to my recordings there is no delay.
This is my own opinion and may be proved wrong but the update has been out for a couple of weeks at least now
05 Dec 2024 05:28 PM
Posted by a Superuser, not a Sky employee. Find out moreCan confirm no results when searching Bugsy Malone on Sky+HD either, so clearly isn't currently available.
05 Dec 2024 05:44 PM
Posted by a Superuser, not a Sky employee. Find out more
@oj01 wrote:
Can confirm no results when searching Bugsy Malone on Sky+HD either, so clearly isn't currently available.
@oj01 thanks for confirming the same results on a Sky+HD box
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