0

Discussion topic: Update Q270.000.10.09L has broken search function

Reply
This message was authored by themaestro23 This message was authored by: themaestro23

Update Q270.000.10.09L has broken search function

Since update Q270.000.10.09L the search function using voice or the magnifying glass has been a bit hit and miss. Was searching for Bugsy Malone, (the film) and although it showed various YouTube vids using voice, they were nothing to do with the film, so I used the magnifying glass. It showed the movie in Sky Store briefly, then disappeared with the message 'No results'.

 

The second problem is that when accessing recordings there's a long delay whilst the box appears to be searching the HDD. I went through troubleshooting and did all the resets one by one eventually getting a replacement box. This was good as they sent me the 2TB HDR one (32B12C), a definite upgrade I'd been wanting for some time. It all worked great until I noticed it needed updating to the latest software. Did that and the problems had returned. Proof therefore that the above update has not improved Sky Q at all and has, in fact broken a perfectly working system.

 

So if you're reading this Sky, fix it. 

John (themaestro023)
Reply

All Replies

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Update Q270.000.10.09L has broken search function

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion