Unable to watch CSI recordings

[V+Haswell]

I am unable to view my recorded CSI - i can watch it when when it's on TV - I was viewing it last week but now Sky want me upgrade but I've always been able to watch CSI recordings

[nigea99]

hi @V+Haswell 

you probably  just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences 

[xenon81]

That would only affect downloads, not recordings.

[nigea99]

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@xenon81 wrote:

That would only affect downloads, not recordings.

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in which case I suggest you try a power down restart:

Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.