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Discussion topic: Ultra Hd issues

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This message was authored by confusedman This message was authored by: confusedman

Ultra Hd issues

I have had my sky q box connected to my ultra Hd tv for approx two years but occasionally I get error saying it can't detect an ultra Hd tv with error code UH001 . I have been able to change this previously back to ultra Hd but this time it isn't and keeps going back to 1080.

I have a Samsung tv, any ideas on what could be causing this and how to stop it would be appreciated 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Ultra Hd issues

Posted by a Superuser, not a Sky employee. Find out more

What HDMI cable are you using?

I am just another Sky customer and my views are my own even if you don't like the answers
confusedman
Topic Author
This message was authored by confusedman This message was authored by: confusedman

Re: Ultra Hd issues

Using cable that came with sky q box, same cable as was connected yesterday when it was working fine, nothing has changed connection wise 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Ultra Hd issues

Posted by a Superuser, not a Sky employee. Find out more

Have you got another cable to try?  Ensure they are fully seated.

 

(Has the TV been 'rebooted'?)

I am just another Sky customer and my views are my own even if you don't like the answers
confusedman
Topic Author
This message was authored by confusedman This message was authored by: confusedman

Re: Ultra Hd issues

I've done nothing apart from reset tv and it has now connected as ultra Hd! Not sure if the issue is with tv or sky Q box but very frustrating when it happens 😩

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Ultra Hd issues

Posted by a Superuser, not a Sky employee. Find out more

@confusedman wrote:

I've done nothing apart from reset tv and it has now connected as ultra Hd! Not sure if the issue is with tv or sky Q box but very frustrating when it happens 😩


TV's aren't 'dumb' any more.  They have complicated software (firmware), settings and memory buffers etc.  A 'reboot' of a TV is sometimes required, just like the Q box...

I am just another Sky customer and my views are my own even if you don't like the answers
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