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Discussion topic: UHD sound drops

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This message was authored by: Worsley

UHD sound drops

Sky UHD sound drops.

 

this happened in March 2024 and was resolved by Sky, However the same problem has resurfaced in the last few days.

 

The sky community moderator closed the discussion down, so no one is looking at the issue.

 

Sky please look into the problem because it's impossible to watch any program with the sound dropping.

 

(Removed)

 

Moderator note: Removed campaigning comments

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This message was authored by: Worsley

Re: UHD sound drops

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

 

complaints form so Sky understand they have a probuwith service

This message was authored by: Daniel-F

Re: UHD sound drops

Posted by a Sky employee

Hi @Worsley 

 

I see this thread has been up for a couple days now but no additional users have commented on it.  Moving forward I recommend getting over to our Messaging Team for a bit more support on the issue.


I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

 

Thanks,

Daniel
Community Moderator
This message was authored by: Lisa-P1987

Re: UHD sound drops

Thanks for escalating this. We’ve sent Worsley  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by: Mr+Flibbles+86

Re: UHD sound drops

We are still looking to help you @Worsley . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This message was authored by: PCSky82734

Re: UHD sound drops

Yup - got same issue. Any news on a fix? Very annoying from Sky...

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