UHD problems

[coventry12]

Hi all,

Today i decided to purchase a new Samsung TV & have it UHD compatible with the Sky Q Box

However now cannot find where you switch from 8 to ten bit, on set up i had an error message for the ten bit (wasn't recgonised) and if looking at settings it isn't highlighted whatseover. Any solutions guys?

[oldfella]

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@coventry12 wrote:

Hi all,

Today i decided to purchase a new Samsung TV & have it UHD compatible with the Sky Q Box

However now cannot find where you switch from 8 to ten bit, on set up i had an error message for the ten bit (wasn't recgonised) and if looking at settings it isn't highlighted whatseover. Any solutions guys?

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Hi @coventry12 

First thing to check is to see if your Q box is capable of UHD/HDR.

https://www.sky.com/help/articles/sky-software-updates

See also setup help

https://www.sky.com/help/articles/setting-up-ultra-hd

[coventry12]

Cheers, I've looked at it and it appears my box isn't HDR compatible which is a shame.. anyway is there much of a difference between 8 and 10 bit regardless?

[oldfella]

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@coventry12 wrote:

Cheers, I've looked at it and it appears my box isn't HDR compatible which is a shame.. anyway is there much of a difference between 8 and 10 bit regardless?

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Hi @coventry12 

You only really need 10 bit for HDR.

If your Q box is not HDR compatible that's why you cannot see the 10 bit setting